Viv0 Terms & Conditions

Welcome to viv0. These Terms & Conditions ("Terms") apply to all use of viv0 and its services. By registering or using the platform, you are considered to have fully accepted these Terms.

Definitions of key terms used in these terms and conditions are provided below:

• "Platform" — viv0's website, mobile app, and all associated services.
• "Member" or "User" — Anyone who holds a registered account on viv0.
• "Balance" — The total amount of funds currently held in your account.
• "Bonus" — Additional credits or benefits granted as a promotional offer.
• "Wagering Requirement" — A requirement to place a specified amount in bets before a bonus can be withdrawn.
• "KYC" — Know Your Customer; the identity verification process.

Viv0 reserves the right to update these Terms at any time. Members will be notified via email or through the platform. Continued use of the platform after any changes constitutes acceptance of the updated Terms.

Creating an account on viv0 is free. During registration, you will need to provide certain details, including your full name, date of birth, mobile number, email address, and password. All information provided must be accurate and truthful.

The following requirements must be strictly followed when registering an account:

• Each individual may only One Account open. Having multiple accounts is strictly prohibited.
• Accounts may not be registered under another person's name or with a false identity.
• The mobile number or email address provided at registration must be verified.
• Your account login credentials (username and password) must be kept strictly confidential.
• Passwords must be at least 8 characters long and include numbers and special characters.

Viv0 may request identity verification (KYC) at any time. Failure to complete KYC may result in withdrawal restrictions or limited access to other features. KYC typically requires a copy of your national ID or passport along with proof of address.

Certain eligibility requirements must be met to use the viv0 platform. Failure to meet these requirements will prevent you from creating or using an account.

• Age: To create an account on viv0, you must 18 years of age or older You must be of legal age. This platform is strictly prohibited for minors.
• Legal Capacity: You must be legally capable of entering into a binding agreement.
• Prohibited List: Anyone previously banned from viv0 is not permitted to open a new account.
• Self-Exclusion: Users who have voluntarily self-excluded will not be able to access their account during that period.

Viv0 employees are not permitted to participate on this platform. The same restriction may apply to immediate family members. Any violation of this rule will result in immediate account closure.

Viv0 supports all major payment methods popular in Bangladesh. Deposits are straightforward and are typically processed instantly.

Supported payment methods:

• bKash — Bangladesh's most popular mobile banking
• Cash — Mobile banking service by the postal department
• Rocket — Mobile banking by Dutch-Bangla Bank
• Bank Transfer — via selected banks

Rules that apply to deposits:

• Minimum deposit amount: ৳500
• Deposits must be made using your own payment method only
• Third-party payments are not accepted.
• Funds will be credited to your account instantly upon a successful deposit.
• If a deposit fails, please contact your payment provider or reach out to viv0 Support

Withdrawing your winnings from viv0 is straightforward and fast, but certain rules must be followed.

• Minimum withdrawal amount: ৳500
• Maximum Daily Withdrawal: ৳5,00,000
• Withdrawals are typically within 24 hours processed
• Withdrawals will only be processed to the same payment method used for the deposit
• Large withdrawals may be held pending KYC verification

In some cases, additional verification may be required after submitting a withdrawal request. The withdrawal may be delayed until this verification process is completed.

To withdraw bonus funds, you must first complete the wagering requirements associated with that bonus. Withdrawals are not possible until the wagering conditions have been fully met.

Viv0 regularly offers a variety of bonuses and promotions. Each bonus comes with specific terms that must be followed.

General Bonus Terms:

• Welcome bonus valid for new members only First-time registrants will receive
• The wagering requirement for each bonus will be clearly stated on the bonus page.
• Multiple bonuses cannot be active at the same time unless explicitly permitted.
• Bonuses must be claimed within a specified time window; any bonus not claimed before the deadline will be automatically cancelled
• Some games may be excluded from bonus wagering
• Any attempt to obtain bonuses through fraudulent means will result in the bonus and account being terminated

Cashback bonuses may be withdrawable directly or subject to wagering requirements, depending on the specific promotion's terms. Winnings from free spins are also generally subject to wagering requirements.

Each game on viv0 has its own rules, which you should read before playing. Below are general gaming rules that apply across all games.

• Game outcomes are entirely RNG (Random Number Generator) determined by the technology
• If a game is interrupted mid-round due to a technical error, that round will be considered void
• Viv0 is not liable for any game interruptions caused by loss of internet connection.
• Once a bet is placed and the game has started, that bet cannot be cancelled
• Results recorded on viv0's servers are final

Additional rules apply specifically to Sports Betting:

• If an event is cancelled, the staked amount will be refunded
• Event results are verified and confirmed through official sources.
• Live betting odds are subject to change; the odds displayed at the time of confirmation are final.
• Viv0 reserves the right to investigate any suspicious betting patterns identified on the platform

Viv0 is committed to providing a fair and secure gaming environment. We have a zero-tolerance policy toward fraud and cheating.

The following are strictly prohibited:

• Bots or automated software to play games
• Manipulating bonuses through multiple accounts
• Attempting to influence game outcomes by colluding with other members
• Exploiting technical vulnerabilities in the platform to gain an unfair advantage
• Transacting with stolen or illegally obtained funds
• Attempting to access or hack another member's account

Viv0's security team monitors the platform 24/7. Any unusual activity detected may result in the account being temporarily suspended pending investigation.

Viv0 firmly believes in responsible gaming. Gaming should always be enjoyed as entertainment — never relied upon as a source of income.

We offer the following tools for our members:

• Deposit Limit: Set daily, weekly, and monthly deposit limits
• Loss Limit: Decide how much you are comfortable losing within a given period
• Session Time Limit: Set a limit on how long you play in a single session
• Self-Exclusion: Temporarily exclude yourself from the platform for a set period
• Reality Check: Receive periodic reminders of how long you've been playing

If you feel that gaming is having a negative impact on your life, use the self-exclusion feature immediately. It is a powerful tool to help you protect yourself. Any attempt to open a new account during a self-exclusion period will result in that account being closed.

Viv0 takes the protection of your personal information very seriously. For details on what data we collect, how we use it, and who we share it with, please visit our Privacy Policy page.

In short, viv0 handles your data by ensuring it is:

• For account management and service delivery
• Used to meet legal obligations (such as KYC and AML requirements)
• Never sold to third parties
• Never shared for advertising purposes without your consent
• Secured with industry-standard SSL encryption

To request a correction or deletion of your data, email us at support@viv0.app.

Viv0 reserves the right to close or suspend any account without prior notice for any of the following reasons:

• Violations of these Terms & Conditions will result in
• If fraudulent or suspicious activity is detected
• If found to have registered with false information
• If money laundering is suspected
• If found to be underage
• For legal or regulatory reasons

Members may also request account closure at any time. In such cases, any remaining balance (excluding bonuses) will be made available for withdrawal, provided no rules have been violated.

Viv0 reserves the right to change, amend, or update these Terms & Conditions at any time. Members will be notified in advance of any significant changes.

• Minor changes may take effect immediately
• At least 7 days' notice will be given before any major changes.
• Notices will be sent via email or through banners on the platform
• Continued use of the platform after any changes will be considered acceptance of the updated terms
• If you do not accept the updated terms, you will have the option to close your account

The date of the latest update is always shown at the top of this page. To request a previous version of the Terms, contact support@viv0.app.

If you have any questions about these Terms & Conditions or would like to submit a complaint, please get in touch with our Support team.

• Email: support@viv0.app
• Support Hours: 24 hours a day, 7 days a week
• Response time: Usually within 24 hours

We aim to provide an initial response to any complaint within 7 business days. Complex cases may take longer to resolve, but every complaint is taken seriously.