Viv0 Privacy Policy

Welcome to the viv0 platform. This Privacy Policy ("Policy") explains how viv0 collects, uses, stores, and protects your personal information. It applies whenever you use viv0's website, mobile app, or any of our services.

We believe your privacy is a fundamental right. That's why viv0 is committed to collecting only what's necessary and keeping it as secure as possible. Our goal is for you to enjoy your gaming experience without worrying about your data.

This policy is written in plain language so it's easy to understand. If you have any questions, feel free to reach out directly to support@viv0.appto send us an email.

Viv0 only collects data that is necessary to provide our services, manage your account, and meet legal obligations. Full details are outlined below.

We collect your documents (such as a copy of your national ID) solely for KYC verification purposes, and they are stored on secure servers. These documents are never used for any other purpose.

Viv0 collects data in several ways. Each method is explained below:

• Directly from you: Information you provide during registration, KYC form submission, or when contacting support.
• Automatically: Some technical information is collected automatically while you use the platform, via cookies, log files, and pixels.
• From Third Parties: Certain information may be verified with payment providers or identity verification agencies.
• From Public Sources: Public databases may be checked to help prevent fraud or money laundering.

Viv0 uses your data only for specific, legitimate purposes. It is never used for unnecessary or unethical ends.

• Account Management: To create, manage, and keep your account secure.
• Service Delivery: For processing gaming services, deposits, withdrawals, and bonuses.
• KYC & Legal Compliance: To verify identity, confirm age, and comply with anti-money laundering regulations.
• Security: To detect fraud and keep the platform secure.
• Contact: To send important notices, security alerts, and promotional updates (where you have given consent).
• Service improvement: To analyze usage patterns and improve the gaming experience.
• Responsible Gaming: To identify problem gambling patterns and provide support to members.

Viv0 never sells your data and does not share it unnecessarily. However, there are specific circumstances where sharing may be required.

All third parties we share data with are required to uphold our privacy standards. They may only use the data for its specified purpose and are not permitted to share it further.

Cookies are small text files stored in your browser. viv0 uses cookies to enhance your gaming experience and improve the platform.

Types of cookies we use:

• Essential Cookies: These cookies are essential for the platform to function properly. They are used to maintain login sessions and ensure security. They cannot be disabled.
• Analytics Cookies: This data is used to analyze which games are most played and which pages users spend the most time on. This is anonymous data.
• Functional Cookies: Used to remember your preferences such as language and theme.
• Marketing Cookies: Used to show you relevant promotions based on your interests. This can be turned off.

Viv0 follows the highest industry standards to protect your data. Our security measures are multi-layered and continuously updated.

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted and cannot be accessed by third parties.
• Firewall & DDoS Protection: Advanced firewalls are used to protect against server attacks.
• Two-Factor Authentication (2FA): Enable 2FA to add an extra layer of security to your account.
• Regular Security Audits: Regular security audits are conducted by third-party specialists.
• Encrypted Storage: All sensitive data is stored encrypted in our databases.
• Access Control: Only authorized personnel are permitted to access specific data.

In the event of a data breach, we will promptly notify affected members and take the necessary steps as required by law.

You have certain rights under viv0's privacy policy. To exercise any of these rights, please contact us directly.

Viv0 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• While your account remains active: All data is retained on record.
• After Account Closure: Generally retained for up to 5 years for legal purposes.
• Financial Transaction Records: Anti-money laundering laws require a minimum retention period of 5 years.
• KYC Documents: Retained as required by regulatory obligations.
• Marketing Data: If you opt out, your data is deleted immediately.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

Viv0 strictly prohibits use of the platform by minors (under 18). We do not knowingly collect any data from minors.

• Age is verified at the point of registration.
• Age is verified through the KYC process.
• If a minor is identified, the account is immediately suspended.
• Any data identified as belonging to a minor will be deleted immediately.

Viv0 may update this privacy policy from time to time. We will notify you before any significant changes take effect.

• Minor changes may take effect immediately.
• For major changes, you will be notified at least 7 days in advance via email or a platform notice.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• The date of the most recent update can be found at the top of this page.

To view a previous version of the Privacy Policy, support@viv0.appto submit a request.

If you have any questions, concerns, or requests regarding this Privacy Policy, don't hesitate to get in touch.

• Email: support@viv0.app
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Typically within 24–48 hours